Word-of-mouth referrals are often the best way to locate the ideal locksmith company. Simply ask friends, family and neighbors in your neighborhood for recommendations; if anyone has had positive experiences with any locksmiths they will likely gladly share the name and contact info with you.
If personal referrals aren’t an option, take the time to do your own research online and read reviews of local locksmiths. Look for companies with high customer satisfaction ratings while being wary of companies with too many negative reviews; one or two negative experiences shouldn’t deter you, but multiple or widespread negative experiences should serve as warnings.
Keep the length of time a locksmith has been in business in mind when selecting a reputable locksmith. A reputable firm should have been around for at least ten years, having experience handling various lock issues that arise and be an indicator that they provide quality service.
Once you have narrowed down your choices, it’s time to call and arrange an appointment. Be sure to ask any potential locksmiths what their specialization is to ensure they can properly manage the job at hand, while offering competitive prices.
Before hiring any locksmith, be sure to request their full name, address and phone number and verify them before hiring them. This will give you peace of mind that they’re legitimate business registered with your state’s professional licensing and insurance authority. Also ask if they belong to any professional locksmithing organizations as membership in these groups indicates thorough vetting processes as well as commitment to quality work and customer service.
As soon as your scheduled locksmith arrives at their appointment time, expect them to provide you with an estimate for their work. On-site estimates may differ slightly depending on the situation but a reputable locksmith should always be forthcoming with information on any additional fees or charges they’ll have to charge you for.
Once the work is finished, make sure you receive an itemized invoice outlining all charges, such as replacement locks, labor time and any special emergency service pricing. Also ensure the company name on the invoice matches that found in their professional licensing or insurance documents to avoid any future discrepancies; should there be any discrepancies, be sure to notify them so they can resolve them as quickly as possible.